Frequently asked questions about our insoles

What sizes are available?

Available sizes are displayed directly for each product and may vary depending on available stock. All sizes shown on the website are US sizes. For UK and EU size conversions, please refer to our size guide. Our sizes range from US 3 for kids to US 17 for adults, depending on the model.

What style of shoes are they compatible with?

Our insoles are compatible with all shoe styles unless otherwise stated in the product description. Most of our models feature cut-outs at the toes to ensure a perfect fit.

Can I wear them with socks?

Yes, you can wear socks without any issue, as long as they are not too thick.

Can I transfer my insoles from one pair of shoes to another?

Yes, you can easily transfer your insoles from one pair of shoes to another. If a specific cut is needed for certain shoes, you can use two different pairs of insoles.

How to clean my insoles

Simply clean them with warm water and soap, then let them air dry. We do not recommend putting them in the washing machine.

Are my insoles guaranteed ?

Yes, they are covered by a 2-year warranty from the date of purchase. In the event of a manufacturing defect, we will provide a replacement pair at our expense. Only original, undamaged, and unmodified items are covered. This warranty does not apply to damage caused by normal wear and tear, neglect, improper care, misuse, or exposure to harmful substances or environments.

How to exchange or return a product

We care deeply about customer satisfaction, which is why all orders are backed by a 15-day money-back guarantee.

• If you would like an exchange, simply contact us and we’ll provide a free return label.

• If you prefer a refund, you will need to request a return form and send the item back to our warehouse.

For more details, please see our return policy.